Client Services Analyst - Japanese Corporate Banking

MUFG•New York, NY

1d•$69,000 - $88,000•Hybrid

About The Position

The Japanese Corporate Banking (JCB) Client Services Analyst’s primary responsibility is to assist JCB corporate banking clients in responding to their inquiries and requests, determining appropriate pricing of loans and deposits based on market conditions and relationship status, and instructing middle and back office to book transactions once rates are agreed upon. As a JCB Client Services Analyst, you will contribute to the growth of JCB and maximize overall client satisfaction. It is also your responsibility to proactively reach out to clients in case of irregular activities at their account to resolve discrepancies or funding shortages, acting as the first line of defense to protect client funds, the bank’s capital, liquidity, and reputation. The JCB Client Services Analyst performs essential functions within the Client Services Department (CSD) of Japanese Corporate Banking (JCB), offering a wide range of services including loans, deposits, investments, cash management, and foreign exchange (FX). This role plays a critical part in differentiating MUFG’s JCB from US local competitors. The candidate for this role MUST be bilingual (read, write, speak) in both English and Japanese.

Requirements

Minimum one year of client services work experience in the Financial Services industry is required.
In-depth knowledge of corporate banking procedures, products and operations (Loan, Deposit, Foreign Exchange, a full suite of transaction banking products, wire transfer, ACH,), trade finance products (SBLC, LC, BB BR).
Excellent communication skills with attention to details and problem-solving capacity is required.
Be able to communicate effectively and build positive working relationships with various internal partners.
Knowledge of basic PC applications (MS Word, Excel and PowerPoint).
Basic knowledge of accounting principles.
Bachelor’s degree or equivalent work experience is required.
Bilingual (read, write, speak) in both English and Japanese is a MUST.

Nice To Haves

Prior experience in corporate banking, wealth management or at a senior retail branch level is preferred.
Japanese language proficiency is preferred.

Responsibilities

Monitor maturing loans, deposits, and foreign exchange (FX) transactions, proactively reaching out to clients to ensure their funding, saving, and forex needs are properly addressed.
Determine the rate applicable to clients based on relationship status and credit approval conditions, and seek funding rates from the Global Market Division.
Instruct the back office operations to proceed with booking transactions once terms and conditions are agreed upon, ensuring they meet approved conditions and confirming sufficient credit capacity.
Close foreign exchange deals (buying and selling) with all major currencies for spot dates and set forward option contracts.
Arrange standby domestic/Cayman/money market for various terms and conditions, ensuring quoted rates meet all internal guidelines.
Improve/maintain client satisfaction by responding in a timely manner to various client inquiries and requests.
Deepen awareness and limit the potential for fraud by investigating suspicious activities and wire transfers, contacting clients to ensure all funding and fund transfers are properly authorized.
Monitor NSF (non-sufficient fund) data throughout the day and contact the client and relationship manager to address NSF to prevent overdrafts.
Monitor WIP accounts to ensure every entry is accounted for to have correct GL data.
Meet with clients to brief them on the services CSD provides and support the relationship manager in marketing JCB’s full service and dedicated client service resources.
Maintain a full understanding of the Bank's internal policies and procedures relevant to credit policies (ACP/ACRP), transaction banking products, and acquire knowledge of overall banking operations, products, and financial market conditions.
Work with the Transaction Banking Client Delivery team to follow up with clients to address any issues.
Participate in departmental and JCB cross-unit projects.
Update and maintain a variety of databases; retrieve data to produce reports, conduct analyses, and respond to client and management inquiries.
Participate in Kaizen activity to improve accuracy and efficiency of operations and prepare and update CSD operation manuals and procedures.
Assist with State, Federal, and internal audits.
Investigate and provide solutions for past due and pending items.