Client Services Analyst I
About The Position
The Client Services Analyst provides customer service and claims process support to agents, insureds, claimants, and business partners. This role assists new claimants through the intake of first notice of loss, responds to claim-related inquiries, provides claims process education, and serves as a liaison between agency partners and the claims department to ensure a seamless customer experience and effective claims handling process. This position will be with National Indemnity Company in Omaha, NE and is eligible for a hybrid work arrangement at management discretion after six months of employment. This position is not eligible for employer visa sponsorship.
Requirements
- Excellent customer service and communication skills, with the ability to build positive relationships with agents, insureds, claimants, and business partners.
- Strong attention to detail, documentation skills, and the ability to handle sensitive information with confidentiality.
- Ability to prioritize work, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
- Strong problem-solving and analytical skills, with the ability to independently investigate and resolve customer issues.
- A collaborative, team-oriented approach with a commitment to continuous improvement and learning.
Responsibilities
- Serve as the primary point of contact for agents, insureds, and claimants regarding new claim reporting, claim status, and claims process inquiries.
- Gather, document, and process first notice of loss information while ensuring accuracy and timely escalation of high-priority claims.
- Partner with claims examiners and internal teams to resolve customer inquiries and provide updates on claim activity and payments.
- Participate in testing claim-related systems and applications, identifying issues and supporting technology enhancements.
- Support department initiatives by improving processes, maintaining accurate records, and assisting with training and onboarding activities.
Benefits
- Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development.
- Wellness program with an online wellness portal.
- Complimentary state-of-the-art onsite fitness center.
- Retirement and savings plan with immediate enrollment with 100% employer match up to 5%.
- Medical, Dental and Vision for regular, full-time employees and eligible dependents.
- Dedicated Learning & Development program for employees to grow personally and professionally.
- 100% upfront Educational Reimbursement program.
- Subsidized downtown parking.
- Competitive time off policies including parental leave.
- Employee Assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
