Client Services Agent I

Lone Star National Bank • McAllen, TX

1d • Onsite

About The Position

Responsible for assisting clients with service needs and making changes to existing accounts. The duties listed may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.

Requirements

• Bachelor’s degree (equivalent experience in service industry may be substituted for college degree requirement)
• Licensure in Property/Casualty and/or Life/Health insurance or be able to get license within 1 month of hire
• One to three years of prior experience with insurance rating and underwriting procedures or similar experience
• Knowledge of insurance products and usages, rating procedures, industry operations and insurance markets are a plus
• Excellent math skills
• PC, typing 40-50 wpm
• 10 key calculator
• Telephone
• Word processing and spreadsheet software
• Good customer service, team-working, organizational, interpersonal and verbal communication skills
• Attention to detail, accuracy and mental concentration for accurately performing tasks with frequent interruptions
• The position requires the ability to sit in front of a computer for long periods of time which may cause visual strain

Nice To Haves

• Bilingual in English and Spanish is desired

Responsibilities

• Assists clients with service needs and making changes to existing accounts
• Pre-qualifies new business according to agency guidelines
• Assists clients with making changes to existing coverage in an automated environment supported by transactional filing
• Determines appropriate billing methods for each client, and applies it accordingly
• Informs and educates clients about policy coverage, changes, exclusion and insurance needs
• Provides technical support to Producers to benefit clients and to reach the agency’s overall business goals
• Prepares proposals and completes applications in cooperation with Producers and account executives
• Submits applications to eligible and appropriate carriers, and ensures that all paperwork is filled out and files appropriately and timely
• Responds to client’s needs by producing binders, certificates, policies, endorsements and other related items
• Actively seeks out referrals from current client base, and follows up to generate new business
• Works to retain existing business by preparing summaries of insurance, schedules and proposals as needed for account review, remarketing renewals, contacting clients, creating renewal proposals and other renewal activities performed in conjunction with the Producers
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

Benefits

• All employees are encouraged to volunteer for company sponsored activities, civic, charitable and community events and to be active in the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level