Virtual Client Services Agent

Globe Life AIL - Lisa Russel • Cincinnati, OH

19h • Remote

About The Position

AO is seeking motivated, service-oriented individuals to join their team as Remote Client Relationship Representatives. This role involves connecting with clients who have requested information about their benefits, providing exceptional customer service, and building trusted relationships, all from a home-based environment. The company provides training, mentorship, and support for individuals starting a new career or bringing experience from customer service, healthcare, hospitality, retail, education, or sales. No prior insurance experience is required. AO has been serving working families for over 70 years by providing supplemental life, accident, and health benefits. As part of the Globe Life family of companies, AO emphasizes exceptional customer service, professional development, and helping families protect their financial future.

Requirements

• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• Must be physically located within the United States
• Computer or laptop
• Reliable high-speed internet connection
• Webcam and microphone capability
• Quiet, professional workspace
• Excellent communication and interpersonal skills
• Strong customer service mindset
• Positive attitude and willingness to learn
• Self-motivation and accountability
• Strong organizational and time-management skills
• Ability to work independently in a remote environment
• Professionalism and integrity

Nice To Haves

• Experience in Customer Service
• Client Relations
• Healthcare
• Retail
• Hospitality
• Sales
• Administrative Support
• Call Center Operations
• Leadership or Management

Responsibilities

• Meet with clients through Zoom and phone appointments
• Build strong, long-term client relationships
• Answer questions regarding available benefits and coverage options
• Review existing policies and explain available solutions
• Assist clients with applications, enrollment, and policy updates
• Provide ongoing customer support and follow-up communication
• Maintain accurate client records and documentation
• Participate in virtual training and mentorship programs
• Attend leadership development workshops
• Learn industry products, systems, and best practices
• Continue developing communication and relationship-building skills
• Collaborate with a supportive remote team

Benefits

• Medical reimbursement program for qualifying representatives
• Company-supported life insurance
• Residual income opportunities through client renewals
• Retirement planning opportunities
• Union-supported work environment
• Comprehensive training provided
• Ongoing mentorship
• Weekly virtual coaching
• Leadership development
• Industry-leading technology and collaboration tools
• Weekly compensation
• Performance-based bonuses
• Leadership incentives
• Recognition programs

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed