Client Services Advocate - FJC

The Wellspring•Monroe, LA

About The Position

Ensures safety and efficient flow of services for clients, visitors and callers by coordinating the Intake process, assessing needs and determining priorities. Provides support and advocacy to adolescent and adult survivors of sexual assault (ages 13 and older) by providing support and advocacy prior to and throughout the forensic/medical exam at the hospital, providing information regarding sexual assault, follow-up care and community resources, and providing criminal legal interview accompaniment to criminal legal interviews with law enforcement. Maintains a competent, productive, and satisfied volunteer/intern pool by working closely with the Volunteer Coordinator to ensure volunteers are oriented to Intake/Safety policies and procedures, supervising indirectly and through delegations, recommending training needs, communicating performance levels of volunteers to the Volunteer Coordinator, and assisting with trainings. Provides field experience for social work/criminal justice interns working in the Intake area by providing opportunities for established learning objectives, supervising field placement, ensuring identification with the social work/criminal justice field, and evaluating skill and personal and professional growth with the field supervisor. Assures quality services and program efficiency and effectiveness by complying with appropriate program standards and guidelines, completing required agency and funder paperwork in a timely and accurate manner, and complying with federal, state and local legal requirements by studying existing and new legislation, enforcing adherence to requirements and advising management on needed actions. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal and community networks. Contributes to team effort by communicating effectively, exhibiting a willingness to help other staff, demonstrating flexibility and accommodating change, encouraging and supporting others, engaging in amenable and cooperative contacts, giving and receiving feedback, and ensuring safety procedures will be followed at all times. Maintains agency credibility by establishing working relationships with sponsoring, advisory and related service agencies. Performs all other duties as related to the position and as assigned. Work non-traditional hours and/or alternate schedule during special projects or to meet agency deadlines.

Requirements

High School with some college
Two years experience working in social work, criminal justice field with related classes required
Intake and Scheduling experience
Computer Skills
Knowledge of community/social resources
Two years experience working with people
Ability to multitask while maintaining flexibility and professionalism.
Ability to maintain poise and self-control in crisis situations.
Ability to access client needs and to determine priorities.
Ability to communicate with and be sensitive to the needs of people of various backgrounds/Exhibits excellent interpersonal skills.
Knowledge of current social and economic problems and the way these problems affect families and individuals.
Ability to identify and use community resources.
Maintains confidentiality on all clients.
Ability to effectively plan and arrange work responsibilities.
Maintains personal appearance consistent with agency image.
Exhibits strong verbal, written and technological communication skills.
Ability to work within the purpose structure and constraints of the agency and to make suggestions for change in a responsible manner.
Makes good use of time and acts professionally and responsibly in all work areas.
Ability to develop and maintain effective working relationships with other agencies and to be cooperative in managing referrals.
Assumes responsibility for own learning.
Service: I act with a servant’s heart to contribute meaningfully to the wellbeing of others.
Teamwork: I willingly help my teammates.
Respect: I recognize the dignity, worth and importance of others.
Open-hearted: I am kind, caring and compassionate.
iNtegrity: I am honest and ethical in all that I do.
Growth: I embrace challenges and change with a positive attitude.
Orientation
On-going in-services with local, state, regional and national workshops and conferences.

Responsibilities

Maintains safety of clients and staff at all times by assessing lethality of individual client situations, serving as backup for developing and reviewing safety plans with clients, serving as back-up for assisting clients in obtaining protective orders, coordinating and cooperating with law enforcement as needed, and complying with agency procedures, rules and regulations.
Ensures flow of services by establishing initial rapport/trust on behalf of the FJC staff with clients by demonstrating concern and respect for others by listening carefully and without judgment, determining the nature of the client’s situation through the intake process, establishing an initial course of action by exploring options within the FJC, obtaining assistance for the client by referring client to appropriate FJC services, securing and scheduling appointments.
Maintains client confidentiality and protecting operations by keeping information confidential.
Maintains client intake records and maintaining computer data.
Maintains operations by following policies and procedures; participating in quality reviews and reporting needed changes.
Demonstrates a positive attitude through word and action.
Contributes to the team effort by establishing effective communication throughout the Center.
Provide support and advocacy to adolescent and adult survivors of sexual assault (ages 13 and older) by providing support and advocacy prior to and throughout the forensic/medical exam at the hospital.
Provide information regarding sexual assault, follow-up care and community resources.
Provide criminal legal interview accompaniment to criminal legal interviews with law enforcement.
Maintains competent, productive, and satisfied volunteer/intern pool by working closely with the Volunteer Coordinator to ensure volunteers are oriented to Intake/Safety policies and procedures- supervising, indirectly and through delegations.
Recommending training needs and communicates performance levels of volunteers to Volunteer Coordinator, assists with trainings.
Provides field experience for social work/criminal justice interns working in the Intake area by providing opportunities for established learning objectives.
Supervising field placement.
Ensuring identification with the social work/criminal justice field.
Evaluating skill and personal and professional growth with field supervisor.
Assures quality services and program efficiency and effectiveness by complying with appropriate program standards and guidelines.
Completing required agency and funder paperwork in a timely and accurate manner.
Complying with federal, state and local legal requirements by studying existing and new legislation, enforcing the adherence to requirements and advising management on needed actions.
Maintains professional and technical knowledge by attending educational workshops.
Reviewing professional publications establishing personal and community networks.
Contributes to team effort by communicating effectively.
Exhibiting a willingness to help other staff.
Demonstrating flexibility and accommodating change.
Encouraging and supporting others.
Engaging in amenable and cooperative contacts.
Giving and receiving feedback.
Ensuring safety procedures will be followed at all times.
Maintains agency credibility by establishing working relationships with sponsoring, advisory and related service agencies.
Performs all other duties as related to the position and as assigned.
Work non-traditional hours and/or alternate schedule during special projects or to meet agency deadlines.