Client Services Account Manager
About The Position
Let Us Power Your Potential Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. Ready to reach your potential? It’s time to look at Taylor. Your Opportunity: Venture Solutions, a branch of Taylor Corporation, is looking for a n Account Manager to join the team ! In this position, you will provide our customers with positive, consultative , service -based experiences to improve their satisfaction and retention! This location adheres to the Federal Information Security Management Act (FISMA). All employees must undergo a federal background check, which requires U.S. citizenship.
Requirements
- Previous Account Management or Client Service experience
- Excellent verbal and written communication skills
- Strong time management and ability to prioritize projects
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office product suite (Word, Excel, Outlook, Teams, and PowerPoint). Pivot table experience is a plus.
- Project management experience - including implementation, on-going oversight, and analysis of processes and results – with proven ability to oversee a project from beginning to end
- Experience with data analytics, statistics, and data logic
Nice To Haves
- 2+ years’ experience in data processing, programming and direct mail/print production
- A 4-year bachelor’s degree is strongly preferred in Business, Marketing, Communications, or a related field, or relevant and equivalent working experience
- Financial, insurance, print, and/or compliance driven industry experience
Responsibilities
- Maintain relationships with clients by providing support, information, and guidance, which may include researching and recommending new opportunities and profit and service improvements
- Inform client(s), key internal team members and account management team of project status and verify schedules on an ongoing basis
- Keep in constant contact with our clients by attending regularly scheduled meetings, either in-person or by telephone, and via email communication
- Continually move projects forward by managing milestones, check-in communications, and deadlines
- Must be able to manage multiple accounts, programs/projects/tasks, as assigned by Client Services Manager, at any given time in an environment which is driven by regulations and deadlines
- Coordinate, track and manage all aspects of print production and mailing
- Identify and correct flaws, inconsistencies or ambiguities in the client’s instructions and specifications.
- Identify primary steps, or tasks, that are to complete a project.
- Develop program/project flowcharts to facilitate efficient and accurate workflows
- Identify areas to streamline processes, reduce opportunities for error and continuously improve our client services team
- Coordinate with Sourcing regarding acquisition and timely delivery of outside services or materials purchases
- Responsible for timely and accurately invoicing. May include forecasting as requested by Finance and/or Sales
- Facilitate effective cross-functional communications between Venture teams and client teams
- Build and maintain strong internal team relationships
- Initiate internal quality systems documentation to identify issues with workflow processes and documents, as identified internally as well as by client reporting
- Proactively identify issues, engage appropriate departments/staff to conduct investigations, determine root cause and resolution
- Initiate and conduct pre and post-project reviews when necessary
Benefits
- Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
