Full Time/ Remote Client Services Account Manager

Optic Marketing Group•Tampa, FL

9d•$40,000 - $55,000•Remote

About The Position

We’re looking for a highly motivated, customer-focused Client Services Account Manager with previous marketing experience. The right candidate has a passion for customer service, building relationships, and confidently bridging the gap between marketing and business results. The Role Responsibilities: Acts as the main point of contact for assigned clients. Responsible for monitoring and assisting with the implementation and execution of client marketing campaigns after an account is sold. Provide regular database maintenance to ensure CRM accuracy and the ability to pull data quickly. Collaborate with internal teams to fulfill client requests and campaigns accurately and in a timely manner. Investigate and resolve client concerns. Communicate professionally, accurately, clearly, and courteously with clients and internal teams. Maintain a high level of client retention year-over-year. Conduct regularly scheduled reporting calls with each client to deliver campaign performance data in an easy-to-understand format. Keep accurate records of all client correspondence in our CRM system (currently ClickUp). Assist the internal team with the communication of strategy for each assigned account (PPC, SEO, Marketing Automation, Social Media, Website Development, Mass Media, etc.).

Requirements

3-5 years of marketing account management experience required
Must be familiar with digital marketing (Websites, SEO, PPC, Social Media, etc.) and Mass Media (Radio, TV, Billboards, etc.)
Engaged as a continuous learner with evidence of striving to be a high performer in any role
Strong evidence of listening skills, verbal communication, and professional writing style
Technologically savvy with the ability to use multiple internet and software platforms to perform duties
General understanding of digital marketing reporting and a passion for analyzing metrics
Phenomenal time management skills

Nice To Haves

Experience working with HVAC, plumbing, or other home service companies
Experience with working remotely
Experience upselling solutions over the phone and in person

Responsibilities

Acts as the main point of contact for assigned clients.
Responsible for monitoring and assisting with the implementation and execution of client marketing campaigns after an account is sold.
Provide regular database maintenance to ensure CRM accuracy and the ability to pull data quickly.
Collaborate with internal teams to fulfill client requests and campaigns accurately and in a timely manner.
Investigate and resolve client concerns.
Communicate professionally, accurately, clearly, and courteously with clients and internal teams.
Maintain a high level of client retention year-over-year.
Conduct regularly scheduled reporting calls with each client to deliver campaign performance data in an easy-to-understand format.
Keep accurate records of all client correspondence in our CRM system (currently ClickUp).
Assist the internal team with the communication of strategy for each assigned account (PPC, SEO, Marketing Automation, Social Media, Website Development, Mass Media, etc.).