Client Services Account Manager - Workers' Compensation - Las Vegas, NV
Ccmsi•Las Vegas, NV
•Hybrid
About The Position
CCMSI is seeking a Client Services Account Manager - Workers' Compensation to serve as the primary relationship manager and trusted advisor for key client accounts. This role combines strategic client partnership, stewardship reporting, audit management, and service oversight to help clients achieve successful workers' compensation program outcomes. As an employee-owner, you'll play a direct role in strengthening client relationships, driving service excellence, and delivering measurable results.
Requirements
- Demonstrated experience managing client relationships and service expectations.
- Strong verbal, written, and interpersonal communication skills.
- Ability to review reports, identify trends, and communicate findings effectively.
- Strong organizational skills with the ability to manage multiple priorities.
- Proficiency with Microsoft Office applications.
- Ability to work effectively with clients located throughout Nevada.
Nice To Haves
- Experience generating operational, stewardship, or client performance reports.
- Experience supporting audits or corrective action initiatives.
- Knowledge of risk management, claims administration, insurance, or third-party administration environments.
- Experience driving client satisfaction initiatives.
Responsibilities
- Manage client service expectations and maintain strong client relationships.
- Conduct regular client meetings and stewardship discussions.
- Review and address audit findings, deficiencies, and service opportunities.
- Generate, analyze, and communicate iCE reporting and account performance data.
- Monitor account activity and identify opportunities for process improvement.
- Collaborate with internal teams to support client goals and service commitments.
- Prepare and present client-facing reports and operational updates.
- Travel as needed to support client relationships and business objectives.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k)
- Employee Stock Ownership Plan (ESOP)
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
- 10 paid holidays in your first year
- Internal training and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
