Client Services Account Assistant
About The Position
At Musictoday, we sit at the intersection of music, entertainment, and e-commerce. We manage online stores for some of the biggest names in the entertainment industry, delivering top-tier merchandise and experiences to fans worldwide. Our office environment is high-energy, fast-paced, and decidedly informal-you won't find rigid corporate suits here, but you will find a dedicated, fun-loving team of music fans who work hard and laugh a lot. We are seeking a detail-oriented, tech-savvy, and proactive Client Services Assistant to support our Account Management team in the daily operations of Musictoday's e-commerce stores. This is a fantastic entry-level opportunity for a self-starter looking to launch their career in the e-commerce and entertainment industries.
Requirements
- Unshakeable Attention to Detail: You catch typos others miss, naturally double-check your work, and take pride in perfect data entry.
- Strong Computer Literacy: You learn new software quickly. You are highly comfortable with Excel, Google Workspace, Asana, Shopify, and using keyboard shortcuts to speed up your workflow.
- Thick Skin for Fast Paces: You don't get stressed by a busy inbox, or shifting priorities. You view a high-energy day as an exciting challenge.
- Communication & Energy: Excellent interpersonal skills; comfortable interacting frequently with internal teams, clients, and vendors. You possess a collaborative, positive outlook.
- BA/BS degree preferred (or an equivalent mix of education and experience), paired with a genuine passion for the music and entertainment industries.
Nice To Haves
- A solid understanding of e-commerce platforms, direct marketing programs, or online retail trends is a major plus.
Responsibilities
- Set up, test, and launch online promotions, price changes, and sales based on the promotional calendar. Ensure banners, promotional text, and codes are removed promptly when campaigns end.
- Manage web store pages and product listings. Ensure featured items are appropriately merchandised, and collaborate with the Marketing team to implement SEO best practices.
- Pull and analyze sales, inventory, and customer behavior reports. Summarize findings to suggest store or platform improvements that drive revenue.
- Coordinate with clients to process bulk and complimentary orders. Manage order flow across alternate sales channels like Amazon and Ticketmaster to ensure an excellent customer experience.
- Handle escalated customer service inquiries for quick resolution. Monitor customer reviews and summarize feedback to improve our store and product assortments.
- Create JIRA requests for creative assets. Submit technical tickets to production and engineering teams when system glitches occur.
Benefits
- Casual dress code.
- A supportive team that celebrates wins together.
- Companywide and team social events.
- Real opportunities for career growth as we scale.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
