Client Services Account Assistant

Musictoday II•Crozet, VA

2d•Onsite

About The Position

Musictoday sits at the intersection of music, entertainment, and e-commerce, managing online stores for major entertainment industry names and delivering merchandise and experiences to fans globally. The office environment is high-energy, fast-paced, and informal, with a dedicated, fun-loving team of music fans who work hard and laugh a lot. This role supports the Account Management team in the daily operations of Musictoday's e-commerce stores and is an entry-level opportunity for a self-starter looking to start a career in e-commerce and entertainment.

Requirements

Unshakeable Attention to Detail: You catch typos others miss, naturally double-check your work, and take pride in perfect data entry.
Strong Computer Literacy: You learn new software quickly. You are highly comfortable with Excel, Google Workspace, Asana, Shopify, and using keyboard shortcuts to speed up your workflow.
Thick Skin for Fast Paces: You don't get stressed by a busy inbox, or shifting priorities. You view a high-energy day as an exciting challenge.
Communication & Energy: Excellent interpersonal skills; comfortable interacting frequently with internal teams, clients, and vendors. You possess a collaborative, positive outlook.
BA/BS degree preferred (or an equivalent mix of education and experience), paired with a genuine passion for the music and entertainment industries.

Nice To Haves

A solid understanding of e-commerce platforms, direct marketing programs, or online retail trends is a major plus.

Responsibilities

Set up, test, and launch online promotions, price changes, and sales based on the promotional calendar.
Ensure banners, promotional text, and codes are removed promptly when campaigns end.
Manage web store pages and product listings.
Ensure featured items are appropriately merchandised.
Collaborate with the Marketing team to implement SEO best practices.
Pull and analyze sales, inventory, and customer behavior reports.
Summarize findings to suggest store or platform improvements that drive revenue.
Coordinate with clients to process bulk and complimentary orders.
Manage order flow across alternate sales channels like Amazon and Ticketmaster to ensure an excellent customer experience.
Handle escalated customer service inquiries for quick resolution.
Monitor customer reviews and summarize feedback to improve our store and product assortments.
Create JIRA requests for creative assets.
Submit technical tickets to production and engineering teams when system glitches occur.