Client Service Technician

Air Liquide•Vegreville, AB

1d•Onsite

About The Position

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients. Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine. Lakeland Respiratory is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare. Lakeland Respiratory empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance. Lakeland Respiratory is currently recruiting a highly energetic and motivated Client Service Technician for our Vegreville location.

Requirements

High School Diploma
Equivalent combination of education and experience
In-depth knowledge of use and maintenance of respiratory home care equipment
2-3 years of consecutive recent driving/delivery experience
2- 3 years Customer service experience
Ability to lift and maneuver 55 pounds unassisted on a regular basis
Clean and valid driver’s abstract

Responsibilities

Delivers and transports medical gas products and equipment to clients and institutions.
Maintains safe operation of company vehicles and provides outstanding customer service.
Trains customers on the proper use and maintenance of their equipment.
Provides training to new clients and responds to requests from current clients.
Provides client education on equipment function and maintenance.
Performs technical checks and reviews safety instructions with clients.
Meets client needs by delivering products according to daily schedule and as required.
Maintains up-to-date documentation by completing appropriate records for technical visits including equipment exchanges, deliveries and pick up of equipment.
Performs warehouse duties by stocking shelves with supplies, shipping and receiving of products, and equipment cleaning.
Inspects vehicle before and after use; documents inspection and logs hours of service.
Maintains a safe vehicle by arranging for routine maintenance and repairs.
Ensures safe supply of gases to clients by trans-filling and transporting medical gases according to procedures and regulations.
Provides after hour service to clients by participating in branch on-call rotation.