Client Service Supervisor

BluePearl Pet Hospital

8d•Onsite

About The Position

BluePearl Pet Hospital is seeking a Client Service Supervisor. This role guides the daily activities of the Client Services Team (CST) under the direction of the Client Services Manager (CSM). Primary responsibilities include communication between Client Services and all areas of the hospital for interdepartmental activity to run smoothly and efficiently in the absence of the CSM. The CSS provides management coverage for the CS department to function properly during the shift and ensures issues are addressed by the proper individual, ensuring services are seamless from the beginning to end of the client and patient visit.

Requirements

Excellent time management, follow through and organizational skills.
Ability to build successful teams who provide premier customer service and patient care.
Unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

Nice To Haves

Current associate applying through the internal career site.

Responsibilities

Plan, monitor and ensure completion of the initial training program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each client’s unique set of circumstances.
Guide the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
Be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
Clearly communicates with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas, changes in protocol, policies, impending changes and ongoing communication and feedback.
Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
Plans and executes regularly scheduled team meetings.
Seek new ways to better serve clients through ongoing training opportunities, input from the Client Service Coordinators during regularly scheduled team meetings and feedback from doctors and management on an ongoing basis.
Personally meet with clients to discuss concerns and questions regarding any aspect of services provided.
Other job duties as assigned.