Client Service Supervisor

Arthur J Gallagher & Co.•Jeffersontown, KY

56d

About The Position

If you have experience in the commercial (property/casualty) insurance environment, supporting a book of middle to large market accounts and have a valid property/casualty license, we are looking for a Client Service Supervisor who is responsible for overseeing a team dedicated to providing exceptional service both to internal and external clients within the branch. This position reports directly to the Branch Client Service Director and maintains a strong dotted-line relationship with the Branch Manager to ensure alignment with the Branch's strategic goals and will promote the value Gallagher delivers to clients.

Requirements

Proven leadership experience with the ability to motivate and develop a team
Strong technical property and casualty knowledge
Background in account management, servicing, placement and negotiation of property and casualty coverages
Ability to solve problems and think independently
Strong written and verbal communication skills
Ability to pay attention to detail while working under pressure
Ability to organize, prioritize, monitor and control workflow, with close attention to deadlines
Be energetic/have a sense of urgency
Positive and flexible attitude
Bachelor's degree with 5+ years of experience or GED with 10+ years of experience in the commercial (property/casualty) insurance environment with a valid property/casualty license
3+ years of experience as a supervisor or account executive.
Strong knowledge of insurance products, policies and regulations

Nice To Haves

Prior experience designing and implementing productivity and client service improvements
Experience leading and managing teams (preferably with a matrix environment) within an operational service delivery or shared services environment
Keen understanding of professional and industry standards/practices

Responsibilities

Supervise and mentor a team of client service representatives, providing guidance, support and performance feedback.
Service as the primary point of contact for a designated book of accounts, ensuring clients receive timely and effective service.
Develop and maintain strong relationships with clients, understand their unique insurance needs and provide tailored solutions.
Oversee the management of client accounts, including policy renewals, endorsements and claims processing.
Ensure accuracy and compliance in all client documentation and communications.
Implement and monitor service standards and procedures to enhance operational efficiency and client satisfaction.
Collaborate with internal departments to resolve client issues and improve service delivery.
Assist in the development and execution of strategic plans to grow and retain the client base.
Analyze client feedback and market trends to identify opportunities for service improvement and product offerings.
Prepare and present regular reports on team performance, client satisfaction and account status to senior management.
Utilize data analytics to drive decision making and improve service outcomes.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program