Client Service Supervisor

Element Materials Technology•Huntington Beach, CA

2d•$27 - $31

About The Position

Element has an opportunity for a Customer Services Supervisor ; the primary function is to lead the daily activities of the customer service team, ensuring exceptional support for clients primarily in the aerospace industry. This role involves resolving complex customer issues, coordinating with technical and testing departments, and ensuring that all customer interactions comply with aerospace standards, including regulations like AS9100. The supervisor is responsible for maintaining high customer satisfaction while promoting Element's reputation for quality and expertise Salary: $27- $31/hr DOE

Requirements

5 years minimum experience in customer facing roles (or being the first point of escalation)
2 years of supervisor experience or managing a team
Solid understanding of invoicing and handling of billing cycles
Proficiency in Microsoft Applications (Word, Excel, Outlook and Power Point)
Strong communication skills, both oral and written. Able to communicate effectively with clients and colleagues with attention to detail.
Develop strong relationships with internal and external clients to resolve issues effectively.
Strong interpersonal skills including the ability to work effectively under stressful situations and remain calm when faced with deadlines and multiple priorities

Nice To Haves

Aerospace or material testing background preferred
Bilingual a plus

Responsibilities

Ensure that all facets of the client service group are providing an optimum customer service level as defined by the organization’s business operating plans and strategic objectives
Responsible for a set of customers to manage as well monitor key accounts to ensure the team is reviewing test scheduling to ensure accuracy of due dates, completing status reports to clients, and communicating with regular updates on work in process to customers
Track open customer disputes to solve in a timely manner
First point of escalation for direct reports to assist with resolving complaints / issues
Train team members on communication technics to ensure maximum customer satisfaction is achieved
Resolve discrepancies on purchase orders regarding quantity, specifications, etc.
Address variation from POs, quotations and system pricing with internal business partners
Provide support to the sales team regarding customer concerns and potential new business opportunities.
Create purchase orders for outside processing on items that cannot accommodated at our facility
Responsible for a minimum of 5 direct reports and will need to make staff decisions including hiring, performance management, and approval of overtime and timecards
Demonstrate the Element Values to ensure an environment of respect and dignity
Other duties as assigned