SAGE Client Service Supervisor, Veterinary Medicine
About The Position
The Client Service Coordinator (CSC) Supervisor is a key leadership role responsible for overseeing front desk operations and leading a team of Client Service Coordinators in a fast-paced emergency and specialty veterinary hospital. This position ensures exceptional client experiences, operational efficiency, accurate scheduling and payroll, and strong team development. The ideal candidate will have strong leadership, communication, and client service skills, with the ability to coach and support a CSC team, de-escalate challenging situations, prioritize effectively, and maintain accuracy and professionalism within hospital systems.
Requirements
- Minimum 3 years of experience in a fast-paced, high-volume client service environment
- Demonstrated leadership experience with the ability to coach, mentor, and hold teams accountable
- Strong communication, customer service, and de-escalation skills
- Ability to prioritize tasks, problem-solve, and make sound decisions under pressure
- Highly organized with strong attention to detail and accuracy
- Self-motivated professional with a positive attitude and strong sense of ownership
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint; experience with scheduling and communication systems
- Excellent verbal and written communication skills
- Flexibility to work days, nights, weekends, and holidays
Responsibilities
- Lead, coach, and support a team of Client Service Coordinators in a high-volume hospital environment
- Model exceptional client service, communication, and conflict de-escalation skills
- Provide real-time guidance, problem-solving, and decision-making support
- Create and manage monthly staff schedules to ensure appropriate coverage and labor efficiency
- Review and approve timecards and oversee department payroll accuracy
- Ensure daily financial close is completed accurately and on time
- Identify workflow challenges and proactively adjust priorities to support smooth front desk operations
- Develop, implement, and refine standard operating procedures (SOPs)
- Support onboarding, training, and ongoing development through coaching and mentorship
- Drive performance outcomes in staff development, client satisfaction, operational accuracy, and workplace safety
Benefits
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts (FSA)
- 401(k) retirement plan
- Employee Assistance Program (EAP)
- Approximately 3 weeks of accrued paid time off (vacation & sick time)
- Uniforms provided
- In-house RACE-approved continuing education
- Reimbursement for eligible CE and coursework
- Access to the Ethos VetBloom Learning & Development platform (RACE-approved CE)
- Ethos Peer-to-Peer Mentorship Networks
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
