Client Care Supervisor
About The Position
At Family Resource Home Care, we provide high-quality, compassionate care that helps our clients maintain their independence and improve their quality of life. Our mission is clear: to improve more lives! We are currently hiring for a Client Care Supervisor to join our branch located in Spokane Valley, WA. Position: Client Care Supervisor (CCS) We’re looking for an outgoing, motivated, and humble Client Care Supervisor to help drive our growth and ensure our clients’ well-being. In this role, you’ll focus on sales, client relationships, and care plan oversight, working closely with our branch staff to implement effective strategies.
Requirements
- 2+ years in sales, marketing, or business development (healthcare or home care preferred).
- Proven track record of meeting goals.
- Excellent written and verbal communication skills.
- Customer-focused with a passion for quality care.
- Friendly and able to build lasting relationships.
- Ability to work both independently and as part of a team.
- Comfortable visiting clients in their homes.
- Valid driver’s license, auto insurance, clean driving record, and access to a vehicle.
Responsibilities
- Conduct assessments for potential clients to understand their needs.
- Build trust with clients and their families.
- Present customized care plans to bring in new clients.
- Maintain strong relationships with current clients.
- Monitor clients' health conditions and needs.
- Provide exceptional customer service and address concerns.
- Regularly visit clients to assess their well-being.
- Update care plans as clients’ needs change.
- Keep accurate client documentation.
- Give clear directions for caregivers.
- Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
- Identify opportunities to increase billable hours and services.
- Implement marketing initiatives to attract new clients.
Benefits
- Competitive salary plus performance-based bonus incentives
- Comprehensive benefits (health, dental, vision)
- Paid mileage reimbursement
- Company-paid life and AD&D insurance
- Paid time off: 3 weeks vacation in your first year
- 11 paid holidays
- Ongoing training and professional development
- Company matching 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
