Client Services Supervisor

Beacon Veterinary Specialists • Fremont, CA

3d • $75,000 - $90,000 • Onsite

About The Position

Beacon Veterinary Specialists, a 24/7 veterinary emergency & specialty practice located in Fremont, CA, is looking for a full-time Client Services Supervisor to join our team! We are offering a salary of $75,000 - $90,000/year (based on experience), ongoing leadership training, comprehensive benefits (health, pet insurance, 401K, etc), and a fantastic opportunity for career growth! This is an on-site position, with a schedule of Monday-Friday from 10:00am - 6:30pm. The successful Client Services Supervisor will share our company’s commitment to delivering the highest quality patient care with exceptional client service by bringing a positive, service-oriented attitude as well as ensuring a high standard of client care, efficient workflow, and effective schedule management. About Our Veterinary Emergency & Specialty Practice: Our team of specialists and clinicians are prepared to offer exceptional care in various departments such as Surgery, Internal Medicine, and Emergency. We are committed to being the veterinary employer of choice in the Bay Area and strive to deliver high-quality care to the valued pet owners in our community.

Requirements

• Minimum of 2 years of direct supervisory/management experience required
• 4 years of experience in customer support or client services
• Excellent client care and focus; ability to assess client's needs and provide answers, troubleshooting help, or methods for a positive client experience
• Excellent verbal and written communication skills as well as interpersonal skills with clients, staff, and other members of the patient care team
• Basic computer skills and experience with tracking and recording call information and updating client accounts
• Experience with staff scheduling
• High school degree or equivalent required

Nice To Haves

• Experience working in a human or animal hospital preferred
• Bachelor’s degree in business administration, hospitality, or related field preferred

Responsibilities

• Leading the development of customer service procedures and policies in collaboration with management and executive leadership
• Collaborating with internal teams to ensure timely delivery of services and resolution of client issues
• Supporting the recruitment, hiring, and training of Client Services Team Members
• Serving as a mentor and leader for Client Services Team Members including professional development
• Ensuring adherence to company policies and procedures, and upholding the progressive disciplinary process as necessary
• Creating and overseeing a schedule for Client Services Team Members that ensures adequate phone support during hours of operations for our 24/7 emergency veterinary hospital

Benefits

• A phone stipend of $50 per month towards the use of their own device
• Trupanion Group Pet Insurance Plan with up to a $105 employer contribution towards employee monthly premiums with a maximum of two pet enrollments
• 401(k) Retirement Savings Plan with employer contribution
• Continuing education and leadership development opportunities
• Company-branded uniforms
• Eligibility for medical, dental, and vision insurance beginning the 1st of the month after the date of hire
• Eligibility to earn up to 160 hours (4 weeks prorated from the start date) of paid time off in your first year of employment, beginning after you have completed 90 days of employment
• Paid holidays, including New Year's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED