Client Services Supervisor - Theaters and Residencies

AXS•Los Angeles, CA

About The Position

As a Ticketing/Client Services Supervisor in the Theaters and Residencies Division at AXS, you will provide front-line, top-notch service and support for our clients at box offices nationwide. You will act as a relationship manager and tech support; advise, assist, and advocate for ticketing venue partners and provide support for all AXS products and services.

Requirements

High School Diploma or its equivalency (BA/BS Degree Preferred)
4- 6 years of experience in live event ticketing and event programming.
Problem-solving and decision-making skills in a high-pressure environment.
Ability to balance day-to-day and multitask across multiple clients.
Committed to collaboration and teamwork.
Proficiency with Microsoft Office including Word, Excel, and Outlook.
Ability to lead, mentor, and coach a team.

Nice To Haves

Experience with Ticket Operations for a venue

Responsibilities

Assist with event and promotion configuration for full-service clients.
Facilitate the sharing of best practices, offering advice on event and promotion configuration.
Work as a partner with Client Services Managers by developing relationships and a deep understanding of each venue and its unique challenges.
Act as an expert on all products/services, remaining current with all new releases.
Respond to support and services requests from client/venue.
Troubleshoot and resolve or escalate technical support issues.
Track and report all client interactions to ensure consistent, high-quality service.
Assist in monitoring incoming support requests and assign associated tasks to members of the staff, and provide assistance to Junior Client Services staff.