Client Service Supervisor - Monday to Friday, 8am - 5pm

. Crane Worldwide Logistics . • Buckeye, AZ

5d • Onsite

About The Position

This role supervises a team of client service specialists, directing workflow and monitoring workload to ensure client inquiries are addressed promptly. The position involves training new client service staff, creating and distributing documented resolutions for common client service issues, and providing direct support to assigned accounts and escalated issues. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Requirements

• High school diploma or GED required
• Minimum seven years industry experience required
• Minimum five years supervisory experience required
• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation skills
• Listening
• Resolving Conflict
• Ability to Multi-task

Nice To Haves

• Professional certification may be required in some areas

Responsibilities

• Supervises the work of a team of client service specialists
• Directs workflow and monitors workload to ensure client inquiries are addressed promptly
• Trains new client service staff in support policies and procedures
• Creates and distributes documented resolutions for common client service issues
• Provides direct support to assigned accounts and escalated issues
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED