Client Service Lead - Monday to Friday, 8am-5pm

. Crane Worldwide Logistics . • Buckeye, AZ

13h • Onsite

About The Position

The Client Service Lead is responsible for managing client inquiries, orders, and complaints, ensuring timely resolution and client satisfaction. This role involves problem-solving, coordinating with internal teams, and providing leadership and training to a team of client service specialists. The position requires excellent communication, organizational, and problem-solving skills, with a focus on maintaining quality service standards.

Requirements

• High School Diploma or GED
• 3-5 years client service experience
• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task

Nice To Haves

• Professional certification may be required in some areas

Responsibilities

• Responds to orders, general client inquiries, invoice questions, and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates, or service.
• Determines the cause of client problems, selects and explains the best solution, expedites corrections or adjustments, and follows up to ensure resolution.
• Handles client responses that may require deviation from standard procedures.
• Provides leadership, coaching, and training to a team of client service specialists.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED