Client Service Supervisor-ETF

Brown Brothers Harriman•Boston, MA

3d•$65,000 - $90,000

About The Position

Brown Brothers Harriman is hiring a Client Service Supervisor for its ETF Operations Team. The role serves as an escalation point for complex client inquiries and is responsible for high-quality client service, PCF operations, and managing a team. The supervisor uses ETF Operations expertise to resolve client inquiries, guide junior staff, and ensure deadlines are met. The position also validates and analyzes NAV impacts to ensure the ETF Portfolio Composition File (PCF) is calculated accurately each night. Knowledge of corporate action and trade processing is relevant.

Requirements

Strong ETF or fund accounting background.
Understanding of corporate actions.
Risk mindset.
Excellent communication skills.
Excellent organizational skills.
Ability to balance best practices with practical solutions.
Strong technical ability.
Strong client service and relationship management skills.
Strong fund accounting experience and knowledge.
Bachelor of Science or Bachelor of Arts degree; a finance- or accounting-related concentration is preferred, or equivalent work experience.

Nice To Haves

ETF experience.
Managing or supervisory experience.

Responsibilities

Act as the escalation point for complex client inquiries.
Provide high-quality client service and resolve ETF Operations-related inquiries.
Manage junior staff and ensure deadlines are met.
Validate and analyze NAV impacts to ensure the ETF Portfolio Composition File (PCF) is calculated accurately on a nightly basis.
Apply ETF Operations subject matter expertise, including understanding corporate action and trade processing.