Client Service Supervisor-ETF

Brown Brothers Harriman & Co • Boston, MA

2d • $65,000 - $90,000

About The Position

Brown Brothers Harriman is seeking a Client Service Supervisor to join its ETF Operations Team. The role serves as an escalation point for complex client inquiries and is responsible for delivering high-quality client service, overseeing PCF operations, and managing a team. It requires ETF Operations subject matter expertise, including helping clients resolve operations-related inquiries and managing junior staff to ensure deadlines are met. The supervisor validates and analyzes NAV impacts to ensure the ETF Portfolio Composition File (PCF) is calculated accurately each night. Knowledge of corporate action and trade processing is relevant.

Requirements

• Strong ETF or fund accounting background and knowledge.
• Understanding of corporate actions.
• Risk mindset.
• Excellent communication skills.
• Excellent organizational skills.
• Ability to balance best practices with practical solutions.
• Strong technical ability.
• Strong client service and relationship management skills.
• BS/BA degree, preferably with a finance- or accounting-related concentration, and/or equivalent work experience.

Nice To Haves

• ETF experience is a plus.
• Managing or supervisory experience is preferred.

Responsibilities

• Act as the escalation point for complex client inquiries.
• Provide high-quality client service and help resolve ETF Operations-related inquiries.
• Oversee PCF operations and validate and analyze NAV impacts to ensure the ETF Portfolio Composition File is calculated accurately each night.
• Manage junior staff and ensure deadlines are met.
• Apply knowledge of corporate action and trade processing.

Benefits

• Base salary plus annual target bonus.
• Discretionary bonuses and profit-sharing.
• Benefits covering long-term savings, healthcare, income protection, professional development, and time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager