Client Service Supervisor (30440)

State of Montana • Missoula, MT

1d • Hybrid

About The Position

This position supervises and trains employees who make eligibility determinations for applicants seeking services. The Office of Public Assistance (OPA) supports Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP, formerly food stamps), disabled individuals and a variety of health coverage programs. This Client Service Supervisor position ensures eligibility programs are administered and determined in an accurate and timely manner. This position directly supervises at least two employees and may supervise up to ten staff. Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

Requirements

• Bachelor’s degree in business, human services with a concentration that is directly related to public assistance, or a closely related filed of study.
• Three years of Client Service Coordinator work experience or other job-related work experience with duties that include complex analysis and decision making and/or solving complex client service problems.
• One year of supervisory experience
• Knowledge of social problems, cultural and human behavior, community based and/or statewide assistance programs and eligibility requirements.
• General knowledge of personnel management and supervision.
• Skill in working with individuals from a variety of backgrounds and cultures.
• Ability to foster collaboration, provide effective training and guidance to staff.
• Ability to analyze information and evaluate results to resolve problems.
• Excellent interpersonal skills to develop and maintain constructive and cooperative working relationships.
• Ability to maintain a positive attitude and function effectively with strict deadlines, constant changes, and adapt to high stress situations.

Nice To Haves

• Preferred experience working with tribal government entities and / or other organizations of native peoples highly preferred.

Responsibilities

• Supervises and trains employees who make eligibility determinations for applicants seeking services.
• Ensures eligibility programs are administered and determined in an accurate and timely manner.
• Directly supervises at least two employees and may supervise up to ten staff.

Benefits

• healthcare coverage
• retirement plans
• paid vacation
• sick leave
• holidays
• work/life balance
• eligibility to participate in the Public Service Loan Forgiveness (PSLF) program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager