Client Service Supervisor

Arthur J Gallagher & Co.•Northborough, MA

59d

About The Position

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. As a leader of our Small Business Client Service team, you'll play a pivotal role in driving client satisfaction, improving retention, and fostering a culture of excellence. This is your opportunity to lead with integrity, inspire continuous improvement, and make a meaningful difference for our clients and your team.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
1+ years supervisory experience.
Appropriate licensing as required.

Nice To Haves

Prior experience designing and implementing productivity and client service improvements
Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
Keen understanding of professional and industry standards/practices.

Responsibilities

Be responsible for a Small Business Client Service team that delivers high quality, efficient service.
Improve client retention, achieve operating/margin targets, and exceed client satisfaction.
Improve Gallagher's value to our clients and prospects.
Cultivate a culture of performance and continuous improvement.
Demonstrate high level of integrity in all interactions with clients.
Share information, resources, and standard methodologies to advance the goals of your team.
Effectively change direction when you're working with client and service teams to focus on what really matters.
Mentor Client Service team through continuous learning, transparent feedback, and strong talent development.
Use Gallagher's technology to improve your productivity and quality.
Effectively project manage multiple competing priorities.
Develop professional relationships with your internal and external partners.
Utilize a resilient and adaptable mindset in the face of shifting priorities.
Eagerness to collaborate with all Gallagher teams and employees.
Apply leadership skills to directly address performance and deliver tough messages.
As an active and productive self-led executive, apply your decision-making skills to prioritize requests, follow through with commitments, facilitate change, and consult on difficult decisions.
Provide timely, direct, and actionable feedback to your service team members.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program