Client Service Supervisor (Mail/Reprographics)

SPS-North America•Plainsboro Township, NJ

11d•Onsite

About The Position

SPS is seeking an experienced Client Services Supervisor (Mail/Reprographics) to oversee daily mailroom and reprographics operations within a professional client environment. This role is ideal for a hands-on operational leader with experience managing mail services, shipping/receiving, copy and print production, and customer service teams in a fast-paced corporate setting. We are specifically seeking candidates with prior mailroom and reprographics experience. Experience in both areas is required.

Requirements

Minimum 3+ years of lead, supervisory, or management experience in mailroom and reprographics/copy-print services required
Prior hands-on experience supporting mailroom operations and reprographics services required
Experience with shipping/receiving, production printing, scanning, binding, and finishing equipment
Strong customer service, communication, and organizational skills
Ability to manage multiple priorities in a fast-paced professional environment
High School Diploma or equivalent required

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Oversee daily mailroom operations including incoming/outgoing mail, package handling, shipping/receiving, courier coordination, and accountable mail.
Manage reprographics and print production services including high-volume copy, print, scanning, binding, finishing, and document support.
Ensure all client requests, production deadlines, KPIs, and service expectations are completed accurately and on time.
Monitor and maintain mailroom and reprographics equipment, supplies, and vendor support.
Track operational metrics, workflow, and service performance while identifying opportunities for process improvement.
Serve as a primary point of contact for client requests and daily operational support.
Deliver exceptional customer service while maintaining a professional and solutions-oriented environment.
Build strong relationships with client leadership and end users through responsive communication and operational excellence.
Supervise and support onsite mailroom and reprographics staff, including scheduling, training, and daily workflow coordination.
Coach and develop team members while promoting accountability, collaboration, and high service standards.
Maintain compliance with SPS policies, safety procedures, confidentiality standards, and client requirements.