Client Service Specialist
Guggenheim Investments•New York City, NY
•Onsite
About The Position
Guggenheim Investments is seeking a Client Service Specialist to join the relationship management support within Client Service. This role collaborates with various internal teams to provide service to institutional clients and their authorized parties. The role works closely with a Senior Client Service lead to manage existing client relationships and respond to complex and non-routine client inquiries. The position requires a proactive approach to learning, a meticulous attention to detail, strong communication skills to foster lasting client relationships, and the ability to recommend solutions or escalate matters as needed. Success in this fast-paced environment depends on effective prioritization and management of multiple client’s needs and deadlines. This position is in our New York City office.
Requirements
- Bachelor's degree in Business, Finance, or related field
- 3–6 years of experience in client service, operations, or relationship support within financial services
- Demonstrated experience coordinating cross-functional workflows
- Strong organizational skills and attention to detail
- Working knowledge of Fixed Income products
- Understanding of front-office and middle-office workflows
- Excellent written and verbal communication skills
- Proficient in Salesforce (or other CRM), Excel, Word, PowerPoint, and Outlook
Nice To Haves
- Experience with institutional clients (asset managers, insurance companies, pension funds)
- FINRA Series 7 or 63 (or willingness to obtain)
- Familiarity with alternative investments or structured products
Responsibilities
- Align daily with the Senior Client Service Executive on daily activities, account relationship management, priorities, and goals
- Ensure timely communication of all required operational information for client accounts
- Take instruction and direction from the Senior Client Service Executive and keep Client Service Support up to speed on all client issues
- Assist the Senior Client Service Executive as a secondary point of contact for assigned client relationships
- Support client meetings, quarterly business reviews, and strategic planning sessions through preparation and follow-up
- Monitor and track client inquiries and requests through timely resolution
- Escalate complex or non-routine issues to the Senior Client Service Executive with recommendations when appropriate
- Develop understanding of client objectives, preferences, and service expectations
- Support internal onboarding execution in partnership with Client Service Support
- Coordinate with operations, legal, compliance, investment management, and other internal teams to execute onboarding tasks
- Provide expertise as an operational subject matter expert with regard to onboarding of funds and SMAs, ensuring all details are fully researched and addressed by all affected groups in the firm
- Coordinate the opening and closing of client accounts on the accounting platform using the client and account utilities
- Ensure folders and checklists for onboarding and offboarding are complete
- Track onboarding progress and proactively communicate status to the Senior Client Service Executive
- Prepare and review Due Diligence Questionnaires (DDQs) for accuracy
- Ensure seamless handoff from onboarding to ongoing servicing
- Liaise with various departments to ensure tasks are completed timely and accurately
- Escalate all operational back and middle office issues to the Senior Client Service Executive and Deputy Head of Client Service Operations
- Work with Operations, Legal, Distribution, and members within the Investment Management Group among others to review and ensure scalability in existing and new processes
- Work closely with Client Service Support on daily operational tasks
- Proactively identify operational issues and drive resolution
- Coordinate preparation and delivery of client reporting, communications, and ad-hoc requests
- Collaborate with internal teams (investment management, operations, legal, compliance) to address client needs
- Prepare client materials, presentations, and documentation
- Develop working knowledge of firm strategies and products to support portfolio-related inquiries
- Ensure accuracy and consistency of client data, records, and documentation
- Document client preferences, key contacts, and relationship history
- Maintain all meeting notes and updates in Salesforce
- Support scheduling and coordination of client meetings
- Adhere to regulatory requirements and internal policies
- Identify opportunities for process improvement and support implementation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
