Client Service Specialist

TeamBuilders Behavioral Health • Los Lunas, NM

10d • Onsite

About The Position

TeamBuilders is a community-based behavioral health organization with a vision to provide unconditional care to adults, children and families. TeamBuilders’ commitment also translates to its employees and their families. TeamBuilders truly promotes work-life balance and creativity. TeamBuilders encourages employees to pursue their passions, participate in educational opportunities, and enjoy the work they do. TeamBuilders offers supervision and training opportunities to all its staff. TeamBuilders also sets high expectations for achieving excellence in service to the community. The pursuit of excellence is fundamental to employee success and growth within the organization. TeamBuilders is a community-focused behavioral health organization offering a wide range of services, including individual and family therapy, psychiatric evaluations, medication management, and specialized interactive modalities such as sandplay and art therapy. We also provide Comprehensive Community Support Services (CCSS), psychosocial rehabilitation, and supportive housing assistance. We are committed to fostering work-life balance, creativity, and professional growth, and we offer extensive clinical supervision and training to support our staff’s success and development. As a Client Services Specialist, you are our first impression. You aren’t just answering phones; you are the bridge that connects individuals in need to life-changing mental health services.

Requirements

• High School Diploma/GED (Bachelor's preferred)
• Friendly, professional demeanor
• Detail-oriented
• Proficient in multitasking
• Experience with Google Suite
• Experience with EMR data entry
• Ability to maintain a pristine lobby

Nice To Haves

• Bi-lingual (English/Spanish)

Responsibilities

• Be a Welcoming Presence: Greet clients with warmth, providing a comforting environment for those seeking support.
• Coordinate Care: Manage psychiatric service scheduling, perform brief intake interviews, and verify insurance to ensure seamless access to care.
• Empower Families: Build positive relationships with parents and caregivers, assisting them with essential paperwork and program enrollment.
• Drive Success: Collaborate with our clinical team and school partners to process referrals within 24 hours, ensuring no one waits for the help they need.

Benefits

• Medical, Dental, and Vision Insurance for eligible employees with 75% employer contribution toward base plan election
• 9 Paid Holidays
• Sick Accrual
• Vacation Accrual
• Bereavement Leave
• Parental Leave
• 401(k) Retirement Plan
• Eligibility for Federal HRSA Public Service Loan Repayment Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED