Client Service Specialist

Arteriors Home • Lewisville, TX

8d • Onsite

About The Position

As a Client Service Specialist, you’ll act as a liaison between our clients and Arteriors by supporting client inquiries. You’ll be the first point of contact for the client and will assist with and resolve any issues that arise. This role requires a High School Diploma or equivalent and experience in a customer support role that requires phone and email support. The role involves supporting client inquiries, acting as the first point of contact, and resolving issues. The first 30, 60, and 90 days will focus on learning communication and customer service skills, understanding workflows and processes, and developing time management and productivity. By 90 days, the expectation is to consistently deliver accurate, professional service, handle a variety of inquiries independently, and meet or exceed SLA response times.

Requirements

• High School Diploma or equivalent.
• Experience in a customer support role that requires phone and email support.
• Use polite, professional language with every customer interaction.
• Gain a basic understanding of service workflows.
• Learn how to navigate systems and ticket queues.
• Apply training knowledge with guidance to handle straightforward customer inquiries.
• Learn response time expectations for tickets and calls.
• Consistently use professional, customer-friendly language with minimal reminders.
• Provide accurate information independently in most situations.
• Apply knowledge from training to resolve common customer inquiries with little guidance.
• Follow standard procedures with increasing confidence.
• Meet response time SLAs regularly.
• Demonstrate ability to switch tasks and take breaks efficiently.
• Complete daily tasks independently, escalating only when needed.
• Consistently deliver accurate, professional service that contributes to positive customer feedback.
• Confidently handle a variety of order, claim, and service-related questions.
• Maintain strong service review results.
• Demonstrate full understanding of workflows.
• Independently handle service requests and manage ticket queues effectively.
• Solve problems using training, resources, and judgment without frequent escalation.
• Consistently meet or exceed SLA response times.
• Show strong time management skills across tasks with minimal oversight.
• Reliably complete all daily responsibilities within designated time frames.
• Enjoy helping people.
• Calm and collected under pressure.
• Think on your feet while ensuring the best possible level of service.
• Motivated and driven.
• Appreciate a challenge and thrive in environments that allow you to make decisions that impact the bottom line.
• Communicate clearly.
• Write well and can explain just about anything to anyone.
• No problem with communicating in writing and on the phone.
• Maintain a positive outlook, even in the most difficult situations, and encourage others to do the same.
• Believe in personal accountability.
• See the value in both, giving and receiving, constructive feedback.
• Often seek new opportunities to improve and develop your skills.

Nice To Haves

• Shadow team members to learn how accurate information is provided for orders, claims, and services.
• Begin practicing responses with support from leads/trainers.
• Begin managing time with supervisor support.
• Complete daily assigned tasks with oversight.
• Start contributing to satisfactory service review results.
• Complete daily tasks independently, escalating only when needed.

Responsibilities

• Act as a liaison between clients and Arteriors by supporting client inquiries.
• Serve as the first point of contact for clients.
• Assist with and resolve client issues.
• Provide accurate information for orders, claims, and services.
• Handle straightforward customer inquiries with guidance.
• Resolve common customer inquiries with little guidance.
• Manage a portion of service requests and ticket queues independently.
• Handle service requests and manage ticket queues effectively.
• Solve problems using training, resources, and judgment without frequent escalation.

Benefits

• Competitive Salary and Compensation Package
• Yearly salary surveys to ensure fair pay
• Yearly merit increases and bonus opportunities
• Comprehensive Health Insurance (medical, dental, vision, life insurance, and disability)
• Generous Paid Time Off (unlimited PTO)
• Paid family leave coverage
• Professional Development Opportunities (training programs, leadership consulting, mentorship opportunities)
• 401(k) Retirement Savings Plan with employer matching contributions
• Access to a wellness consultant
• Employee Discounts on company products
• Community Engagement and Volunteer Opportunities (8 hours per year for volunteering)
• Diverse and Inclusive Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED