Client Service Specialist - Part Time

Kendall Bank • Overland Park, KS

6d • Onsite

About The Position

Kendall Bank is seeking a detail-oriented and client-focused Part-Time Client Service Specialist (CSS) to support branch operations and deliver exceptional service. This role involves becoming an expert in deposit account operations, business account opening, documentation management, and wire processing, serving as a trusted resource for clients and team members.

Requirements

• Previous cash handling experience required.
• Strong attention to detail and organizational skills.
• Excellent communication and client service skills.
• Ability to learn new systems, regulations, and procedures quickly.
• Ability to work independently and as part of a team.
• High School Diploma or equivalent required.

Nice To Haves

• Previous banking experience preferred.
• Experience opening deposit accounts strongly preferred.
• Experience with business account opening and documentation preferred.
• Wire transfer experience preferred.

Responsibilities

• Deliver exceptional service to clients in person and over the phone.
• Answer questions and provide support for deposit accounts, online banking, and other banking services.
• Create positive client experiences that reflect Kendall Bank's commitment to relationship banking.
• Open and maintain personal and business deposit accounts.
• Become a subject matter expert in business account opening requirements and documentation.
• Review, organize, and maintain account-opening files to ensure accuracy and compliance.
• Coordinate follow-up for missing documentation and account exceptions.
• Perform account maintenance and servicing activities.
• Prepare and process incoming and outgoing wire transfers.
• Verify documentation and ensure compliance with security procedures and regulatory requirements.
• Communicate with clients and internal team members regarding wire requests and questions.
• Process deposits, withdrawals, transfers, payments, and other banking transactions accurately and efficiently.
• Balance cash, teller drawers, and other assigned cash responsibilities.
• Assist with safe deposit boxes, ATM support, and other branch operational functions.
• Provide coverage when staffing needs arise.
• Be available to adjust schedules on short notice when employees are absent due to illness or unexpected situations.
• Work additional hours, including temporary full-time schedules, to provide coverage for vacations, training, and other staffing needs.

Benefits

• Positive, team-oriented culture.
• Opportunity to develop expertise in business account operations and deposit services.
• Meaningful interaction with clients and local businesses.
• Flexible part-time schedule with additional hours available as needed.
• Professional growth and development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED