Part-Time Client Service Specialist

Community State Bank•Fort Wayne, IN

4d•Onsite

About The Position

The Client Service Specialist (CSS) Trainee position is an entry level front-line position. The CSS Trainee will be trained to become a CSS I and will be responsible for providing exceptional client service while handling basic front-line client transactions and inquiries. This role is part-time, approximately 20-25 hours per week, with a starting pay of $17.00 per hour. The ideal candidate would generally work Tuesday, Wednesday, Friday 12:00pm-5:10pm; Thursday 8:30am-5:10pm and every Saturday 8:45-12:10, but could work with Saturday hours having every third Saturday off. Community State Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Requirements

A high school diploma or equivalent required.
Customer service and cash handling experience preferred.
Professional verbal and written communication skills
Ability to type at least 30 wpm
Proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook
Fluent communication in the English language
Ability to travel occasionally between Bank locations as needed.

Nice To Haves

Prior customer service and cash handling experience is preferred
Prior banking experience is helpful but not required.

Responsibilities

Practice an exceptional standard of client service/hospitality
Maintain a “client first” approach for both external and internal customers
Create an observably positive experience for clients
Work with teammates to create a collaborative environment in serving the customer
Support and celebrate teammates’ growth
Adhere to schedule (timeliness)
Maintain a positive attitude of helping other team members, inside and outside of the branch with consideration of the ever-changing landscape of staffing, training, and process improvement
Be willing to ask questions in order to balance the risk to the bank and meeting customer needs
Exhibit a strong commitment to accuracy and attention to detail in transactions, cash drawer management, confidentiality, and client account maintenance
Demonstrate the strong communication skills and practices necessary for interactions with customers, the Client Service Manager, the Branch Manager, and colleagues
Exhibit a willingness to ask for help when necessary and offer it when needed
Learn all basic client service transactions, including deposits, withdrawals, payments, cashier’s checks, money orders, check cashing, etc.
Learn how to adhere to signing and transaction authority limits, branch security requirements, cash handling security procedures, and dual control procedures
Begin to learn signs of fraud and watch for fraudulent cash and transaction activity in order to protect the bank and clients
Begin to learn and comply with all applicable banking regulations and related procedures, including Reg CC, Reg B, Reg P, Bank Secrecy Act, etc.
Complete CSS Trainee training and begin CSS I training within 3-6 months of position start date