Client Service Specialist

Crane Worldwide Logistics

17d • Onsite

About The Position

Essential Job Functions

Responds to orders, general
client
inquiries, invoice questions
and
client
complaints.

Resolves issues with orders, delivery dates or service.

Resolves the
client's complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem; expediting
corrections or adjustment; following up to ensure resolution.

Other duties as assigned

Requirements

• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task
• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
• Sitting for extended periods of time
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job will require punctual attendance and regular presence on-site at the assigned work location
• High School Diploma or GED
• 0-2 years experience as assembly line lead
• Professional certification may be required in some areas.

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees