Client Service Specialist - Hybrid (Houston, TX)

OneDigital • Houston, TX

2d • Hybrid

About The Position

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital. Our Newest Opportunity: The Client Service Specialist is a dedicated and important Team Member in the overall Client experience. The CSS role is instrumental within the Team dynamic, focusing on functions and responsibilities that are designed to improve and enhance workflows, timeliness, and client responsiveness.

Requirements

• Strong attention to detail
• Positive, can-do attitude
• Self-motivated, flexible and disciplined
• Ability to work independently as well as in team environment
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to thrive in fast-paced production environment
• 3-5 years of applicable job experience required
• Proficient with Microsoft Office products, required

Nice To Haves

• Prior experience in broker agency or benefit administration firm, preferred
• Familiarity with insurance carrier websites, preferred
• Proven track record in customer service; preferred
• Bachelor’s Degree, preferred
• Familiarity with database applications, a plus
• Familiarity with Employee Navigator, a plus

Responsibilities

• Improve and enhance workflows, timeliness, and client responsiveness.

Benefits

• health
• wellbeing
• retirement
• other financial benefits
• paid time off
• overtime pay for non-exempt employees
• robust learning and development programs
• reimbursement of job-related expenses
• employee perks and discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level