Client Service Specialist

Learning Resources•Vernon Hills, IL

1d•$26 - $30•Hybrid

About The Position

For more than 60 years, hand2mind has inspired learning through play by creating hands‑on, classroom‑tested materials that help children learn by doing. We’re a growing, family-owned company recognized as a Chicago Tribune Top Workplace and trusted by teachers and families alike. We create a wide range of educational products—classroom tools like Hands-on Standards®, consumer products for NumberBlocks®, and innovative items like our new BubblePlush™ Yoga Balls. If you’re curious, collaborative, and a kid at heart, you’ll feel right at home here. Join us in shaping the future of learning with our award-winning team! We are currently seeking a Client Service Specialist to join our team of industry-leading client service specialists. In this role, you will build relationships as a trusted partner with our most strategic customers by continually learning and adapting to their evolving business needs; promptly and thoroughly responding to customer inquiries and requests; and delivering exceptional service that consistently “WOWs” our most valued customers. As a critical liaison between your customers and cross-functional teammates, you will coordinate the timely and successful fulfillment of orders for key accounts.

Requirements

Bachelor’s Degree or commensurate work experience in a similar role required
2 -5 years’ experience working directly with customers in service-oriented role
Proficient working in a computer environment and efficient with data entry
Enjoy servicing customer needs and solving problems with a positive and eager attitude
Thrive in fast-paced, deadline-sensitive environment
Microsoft Office Suite: Intermediate level Word/Excel/Outlook

Responsibilities

As the primary point of contact for assigned B2B accounts, you will perform all tasks related to customers’ order processing needs.
Prioritize and coordinate the delivery of orders according to customer needs and objectives.
Work collaboratively with your colleagues in operations and sales to promptly and thoroughly respond to and resolve customer requests and issues.
Generate, review, and modify time-sensitive customer reports with a consistent high-level of accuracy.
Monitor customer orders for potential delays or complications and proactively work with teammates to ensure full customer satisfaction
Assist customers with post-shipment actions including, but not limited to, order tracking and expediting; proof of deliveries; resolving shipping errors and damages; and coordinating order returns and credits.
Be the subject-matter expert on your customers’ business requirements and hand2mind’s internal tools and processes related to order management and the fulfillment of other customer-specific needs.
Champion continuous improvement that positively impacts the customer experience and identify underlying root causes for missed deliverables though research and analysis.
Perform other duties for this role as assigned and necessary