Client Service Specialist

UWM•Pontiac, MI

1d•Onsite

About The Position

Looking to make a difference and use your client service skills to assist others? This entry-level opportunity is for people who are ready to turn their skills into a long-term career. No mortgage or office experience is required. We'll provide paid training, ongoing support and opportunities to grow every step of the way. Turn the experience you already have into your first corporate career. We'll train you for what comes next. As a Call Center Representative, you'll play an important role in delivering an outstanding experience for our clients. You'll be the first point of contact for incoming calls, helping answer questions, solve problems and provide support when it's needed most. Through strong communication, attention to detail and a positive attitude, you'll help build trust with our clients while contributing to our mission of making homeownership more accessible across the country.

Requirements

High school diploma or equivalent
1+ year of customer service experience
Comfortable speaking professionally on the phone
Basic computer proficiency, including Microsoft Office products and working across multiple screens
Strong verbal and written communication skills
Ability to stay organized while managing multiple priorities

Nice To Haves

1+ years experience in mortgage servicing
Bilingual in English and Spanish

Responsibilities

Handle a high volume of inbound and outbound calls
Deliver friendly, professional and solution-focused service
Resolve client requests via email
Answer client questions and resolve concerns efficiently
Research issues and identify the best path forward for clients
Accurately document conversations and updates in company systems
Navigate multiple systems and screens while speaking with clients
Collaborate with teammates and business partners to solve problems
Meet quality, service and performance goals
Continue learning through coaching, training and professional development opportunities