Sr. Client Service Specialist (Weekend Days)
. Crane Worldwide Logistics .•Lockbourne, OH
•Onsite
About The Position
The Client Service Specialist role focuses on responding to client inquiries, orders, and complaints, ensuring timely and effective resolution of issues related to orders, delivery dates, and service. This position involves recording consistent problem areas and determining the best solutions to resolve client issues, which may sometimes require deviating from standard procedures. The role is primarily desk-based, involving the use of standard office equipment.
Requirements
- High School Diploma or GED
- 2-4 years client service experience
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to Multi-task
Responsibilities
- Responds to orders, general client inquiries, invoice questions, and client complaints.
- Records consistent problem areas.
- Resolves issues with orders, delivery dates, or service.
- Determines the cause of the problem, selects and explains the best solution, expedites corrections or adjustments, and follows up to ensure resolution.
- Handles routine responses and may require deviation from standard procedures.
- Performs other duties as assigned.
Benefits
- Quarterly Incentive Plan
- 136 hours of Paid Time Off (17 days per year)
- Medical benefits
- Dental benefits
- Vision benefits
- Tuition Reimbursement
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time
- Employee Discounts
- Wellness Incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
