Client Service Specialist - Urgent Care Weekend Position

CityVet•Dallas, TX

9d•Onsite

About The Position

Client Service Specialists serve as the primary point of contact for all client interfaces at CityVet, beginning with the first impression during any client experience, whether that is on the phone or face-to-face. The job of the Client Service Specialist is to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors. CityVet believes healthy pets start with happy people and aims to create a positive vibe in its vet-led clinics. The company fosters a fun, people-first environment where employee growth is prioritized. CityVet is committed to recruiting and promoting based on abilities and accomplishments, creating a welcoming and diverse environment.

Requirements

Saturdays 10am-6pm, Sundays 9:45am-6pm
At least 1 year of veterinary experience
Computer proficiency
High school diploma or GED
At least 18 years of age at the time of hire

Responsibilities

Manage appointment check-ins, book new appointments, and partner with the team on proper discharge information for grooming, clinic, walk-ins, technician appointments, boarding, and retail appointments.
Understand, communicate, and properly prioritize scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying clients of any appointment delays, caring for clients during their wait, and alerting the staff of the client’s arrival.