Client Service Specialist (Structured Credit)

Paul Hastings•Washington, DC

1d•$86,000 - $118,000•Onsite

About The Position

Paul Hastings is hiring a Client Service Specialist for its Washington, D.C. office to support the Structured Credit Practice Group. The role provides administrative support to attorneys and other internal and external clients, coordinates legal practice tasks and projects, and helps manage attorneys’ legal and administrative practices to meet client service requirements. The specialist coordinates billing, time and expense entry, matter openings, client presentations, meetings, document preparation and filing, and other administrative work. The role also coordinates with firm-wide departments and international offices, supports client billing and related accounting tasks, maintains client materials in the document management system, and helps plan client events. The position requires collaboration with timekeepers and colleagues, a consistent physical presence, and overtime as required.

Requirements

At least 4 years of legal secretarial experience or relevant legal experience.
Advanced ability to organize, prioritize, coordinate, delegate, and work as part of a team.
Advanced to expert proficiency in English grammar, spelling, and punctuation.
Advanced proficiency in Microsoft Word and document editing and comparison applications.
Advanced proficiency in Microsoft Outlook and web-based conference call and web-sharing applications.
Advanced proficiency in Microsoft Excel and spreadsheet and database applications.
Advanced proficiency in Microsoft PowerPoint and presentation applications.
Advanced knowledge of timekeeping, expense processing, and legal billing.
Advanced knowledge of relevant jurisdictional, court, and agency processes and procedures.
Advanced proficiency in document management applications.
Ability to coordinate with firm-wide departments, communicate instructions and data, verify results, resolve conflicts, and deliver results.
Excellent written and oral communication skills, with the ability to meet deadlines and follow firm policies and procedures.
Uphold a professional presence while fostering a respectful and positive work environment.

Nice To Haves

Bachelor’s degree.
Corporate transactional experience.

Responsibilities

Maintain a consistent physical presence to facilitate an interactive, collaborative environment and enable assignments, cross-training, and peer support.
Coordinate legal practice tasks and projects.
Manage attorneys’ legal and administrative practices and facilitate service levels that meet client requirements.
Coordinate administrative functions, including finance and billing tasks, time and expense entry, opening new matters, client presentations, meetings, and other assigned projects.
Coordinate with and delegate tasks to firm resources, including document processing, Williams Lea, the Client Service Center, practice support, and similar departments in international offices.
Prepare complex legal documents and correspondence, file documents with the appropriate court or agency, and maintain client materials in the document management system.
Apply subject matter expertise to the coordination of legal practice tasks and projects.
Coordinate with the Finance Department, including editing and reviewing client bills, ensuring correct time entry, and promoting time-entry best practices.
Review and support client billing, including proofreading, applying task codes, managing matters, handling rates and rate changes, write-offs, expense reporting and audits, maintaining billing protocols, and performing other accounting functions.
Assist with coordinating and planning client events.
Work individually and as part of a team to support timekeepers and ensure business continuity.
Work overtime as required.
Adapt and use initiative and innovation in handling additional projects.

Benefits

Bonuses based on individual contribution and firm profitability.
Medical, dental, vision, life and AD&D, long-term care, and short- and long-term disability coverage.
Flexible Spending Accounts and Health Savings Account.
Healthcare Concierge and Advocacy.
Lifestyle Spending Account.
Voluntary 401(k) plan and profit sharing.
10 paid holidays per year and a generous PTO program.
Paid parental leave and family support, including fertility benefits, breast milk shipping, backup child care, elder care, and tutoring.
Wellbeing programs, including an Employee Assistance Program, relationship support, mental health resources, menopause and midlife health support, and wellbeing events.
Retirement plan consulting.
Anniversary Bonus Program.
Professional development programs.
Transportation and commuter benefits.
International travel insurance.
Critical illness, hospital indemnity, and accident insurance.
Auto, home, and pet insurance.
Prepaid legal insurance.
Employee discounts.