Client Service Specialist - Financial Compliance

ADP•El Paso, TX

About The Position

This role has a rotating schedule each month. Schedules are 7am-4pm MST and 9am-6pm MST. ADP is hiring a Client Service - Product Support Specialist -- Tax. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you seeking an inclusive environment with a culture of collaboration and belonging? If so, this may be just the opportunity you've been searching for! In this role, you will provide consistent, high-quality tax service to ADP clients. In addition to tax deposits and filing, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and more. Depending on your specific team or role, you will be providing support using phone, email, or chat-based communication. To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what is important. In return, you can expect job satisfaction by being the one person who saves the day for our clients. Ready to #MakeYourMark? Apply now! To learn more about Client Service at ADP, visit https://jobs.adp.com/teams-roles/client-service/

Requirements

At least two years of client service and/or call center experience OR a minimum of four years of Insurance/Financial Institution experience.
Clear and easy-to-understand communication style, both over the phone and in writing.
Ability to communicate clearly and quickly to summarize a problem and explain a solution.
Proficient in using Microsoft Office tools, including Outlook, Word, and Excel.
Excellent analytical and time management skills.

Nice To Haves

At least three years of Payroll Tax experience is preferred.

Responsibilities

Assist clients with tax deposits and filing.
Manage inquiries from state and federal agencies.
Use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to resolve issues and provide solutions.
Build relationships with clients using the phone, email, and/or chat, striving to exceed client expectations in every interaction.
Uphold the highest ethical standards and live ADP's core value of Integrity is Everything.
Leverage ADP product and services knowledge to provide solutions to issues and questions.
Help build client understanding around our products' value.
Turn client input into recommendations for ADP leadership on best practices and solutions training.
Place a strong focus on client satisfaction.
Assist clients to troubleshoot and resolve payroll and tax issues in a timely and professional manner.