Client Service Specialist

CoStar Group•Richmond, VA

2d•Onsite

About The Position

At CoStar Group, we believe that the customer is at the center of everything we do. As a Customer Service Associate, you will play a critical role in driving client satisfaction and experience. You will assess our customers’ various needs and provide expert service. You will also be an advocate for the best solution to their problems through engagement with product, tech and sales professionals. You’ll have the opportunity to develop a comprehensive skill set and become a trusted adviser to our customers when they encounter problems big and small. We will invest heavily in formal and informal training to drive your success.

Requirements

Bachelor’s Degree from an accredited, not-for-profit University or College
A track record of commitment to prior employers
2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care
Ability to work rotating weekends and holidays.

Nice To Haves

A strong interest (or experience) in real estate.
Confident personality with the ability to communicate effectively with both internal and external stakeholders
Fluent in both written and spoken Spanish and English
Ability to plan and organize workload in a fast-paced environment
Ability to act on own initiative and work successfully alone and as part of a team
Ability to adapt quickly in a technology led environment
Proficiency in MS Office
Be very Team and Quality Service oriented
Excellent interpersonal skills (Communication, Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences at all levels of management.
A strong sense of responsibility to the customer and aren't satisfied until they are delighted.
Ability to deliver results while working to deadlines under pressure.
An upbeat, positive attitude.
Ability to be flexible and adapt to changing situations at a high growth company.

Responsibilities

Demonstrated a strong customer focus rooted in empathy toward the customer
Communicate effectively with peers, management, and customers
Receive inbound customer service calls and cases ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction
Be the person who delivers first time resolution with quality and professionalism
Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
Maintain an accurate directory of customer contact, details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites
Support sales colleagues to ensure the highest standard of customer service is maintained
Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
Develop a strong understanding of CoStar Group technology, tools and products
Meet and exceed customer and Costar’s expectations

Benefits

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
Access to CoStar Group’s Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks