Private Bank - Client Service Solutions Business Analyst

JPMorgan Chase & Co. • Newark, DE

1d

About The Position

Lead cross-functional transformation of global client service—partnering with
Client Service, Technology, Operations, and Business leaders to standardize
processes, shift work to higher‑value tasks, deliver agile client‑first
solutions, drive comprehensive project plans, and shape the strategy that scales
institutional client servicing.

As a Client Service Business Analyst within the Private Bank you will partner
with Client Service, Technology, Operations, and Business leaders to improve and
standardize global service processes. This individual will help shift service
work to higher-value tasks, create agile, client-focused solutions, contribute
to comprehensive project planning, support business growth initiatives, and
participate in strategy discussions for servicing institutional clients.

The Private Bank Client Service Strategy and Solutions team leads business
strategy initiatives and drives core operating model transformations within the
Private Bank Client Service Financial Institutions sector, serving Private
Equity and Venture Capital clients. We focus on delivering high-impact results
that enhance both client and employee experiences, working closely with senior
management to define, develop, and implement a wide range of initiatives.

Requirements

• Bachelor’s degree required
• 3+ years of business analysis experience
• Strong analytical, organizational, and communication skills
• Ability to resolve project issues and meet deadlines in a fast-paced environment
• Team player with a positive attitude and commitment to high performance
• Experience with process mapping, data analysis, and identifying business opportunities
• Ability to integrate AI-driven solutions into daily workflows

Nice To Haves

• Financial services experience

Responsibilities

• Analyze projects and document business requirements, issues, and end-to-end process flows
• Collect and analyze data and client feedback to develop actionable, data-driven solutions and roadmaps
• Identify gaps in procedures and controls; recommend and implement control/process improvements
• Design and implement process and tool enhancements with partners; scale processes, tools, and procedures to support growth
• Enhance business models, client experience, operational efficiency, and risk/control outcomes
• Plan and manage projects with clear milestones and deliverables; produce materials to drive stakeholder engagement and leadership transparency
• Build strong cross-functional relationships and collaborate across business, technology, and operations (e.g., Treasury Service Support, PLP, Analytics, Controls); contribute to end-to-end strategy for Private Equity servicing

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level