Client Solutions Analyst

MEDEVOLVE INC • Little Rock, AR

3d • Remote

About The Position

Interact with client via e-mail and phone. Listen to the client and assist in solving their issue. Resolve issues as promptly and accurately as possible. Troubleshoot hardware and software related issues. Maintain record of all interaction with clients using CRM Software. Keep all client cases up to date and communicate with client all new updates. Coordinate with internal departments to find solutions and resolve issues in a timely manner. Build and maintain a good working relationship with assigned clients. Prioritize issues as appropriate within the organization. Keeping up to date on the MedEvolve Software, additional products and services, and any changes in the medical industry. Participate in a weekly rotating on-call schedule with other Support Representatives, providing coverage from 5:00–7:00 PM CST.

Requirements

• College degree or 3 years of relevant experience
• Software and/or Hardware support experience
• Experience in the medical field
• Detail oriented and be able to troubleshoot software and hardware related issues
• Computer Skills – Medical Software and MS Office based applications
• Strong communication skills – both written and verbal
• Patience and composure when communicating with clients
• Ability to multitask
• Excellent Organizational Skills
• Excellent Time Management Skills
• Strategic Thinking Skills

Responsibilities

• Interact with client via e-mail and phone
• Listen to the client and assist in solving their issue
• Resolve issues as promptly and accurately as possible
• Troubleshoot hardware and software related issues
• Maintain record of all interaction with clients using CRM Software
• Keep all client cases up to date and communicate with client all new updates
• Coordinate with internal departments to find solutions and resolve issues in a timely manner
• Build and maintain a good working relationship with assigned clients
• Prioritize issues as appropriate within the organization
• Keeping up to date on the MedEvolve Software, additional products and services, and any changes in the medical industry
• Participate in a weekly rotating on-call schedule with other Support Representatives, providing coverage from 5:00–7:00 PM CST

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed