Client Service Send out Tech Representative

Sonic Healthcare USA • Aiea, HI

6d • $25 - $27 • Onsite

About The Position

Join our front line of #HealthcareHeroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions. Sonic Healthcare USA is a Great Place to Work certified employer, dedicated to creating a supportive and inclusive environment that emphasizes teamwork and innovation. This role is a Full-Time position based in Aiea Heights, Honolulu, Hi.

Requirements

• High School Diploma or equivalent
• Strong problem-solving and decision-making skills
• Computer proficiency with the ability to learn new software quickly
• Excellent organizational, interpersonal, and communication skills

Nice To Haves

• College degree
• Laboratory Assistant (LAS or LA) experience
• Previous customer service experience
• 1–2 years working in a clinical laboratory environment

Responsibilities

• Provide immediate responses to client and customer questions
• Perform laboratory assistant duties including specimen processing, add-ons, and send-outs
• Investigate and resolve client issues, discrepancies, and report concerns
• Notify clients of STATs and critical values in accordance with guidelines
• Track and monitor send-out tests, escalating issues when necessary
• Collaborate with laboratory staff to ensure timely service and accurate results
• Maintain confidentiality, compliance, and professional communication at all times

Benefits

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunities to grow in your profession
• Free lab services for you and your dependents
• Work-life balance
• Paid Time Off
• Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• 401(k) plus a company match
• A sense of belonging

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED