Client Service & Sales Representative

Boland Trane Associates & Boland Trane Services • Largo, MD

11d • Onsite

About The Position

Boland is a leading HVAC and building systems provider serving the DC, Maryland, and Northern Virginia region. We deliver sustainable, energy-efficient solutions to commercial, industrial, and institutional clients. Named "Best Place to Work" by Washington Business Journal 19 times, Boland is an industry leader in advanced HVAC technology with a strong culture of training, growth, and support. The Client Service Representative is responsible for attaining assigned sales revenue targets, processing client orders, and responding to client inquiries and questions regarding Boland Supply.

Requirements

• High School diploma or equivalent experience and education required.
• Able to operate a forklift.
• Must be able to maintain a very organized email inbox.
• Detail-oriented, quick learner, motivated, organized, great communication and writing skills.
• Problem solver, able to multitask, excellent interpersonal skills, client-focused, sales-driven.

Nice To Haves

• Technical sales or related experience is a plus.
• Experience with HVAC or related business preferred.

Responsibilities

• Answer client calls, identify parts, and provide prompt and professional support to clients.
• Identify and process client orders for HVAC parts, equipment, and supplies via the internet, fax, phone, and over the counter.
• Order required parts.
• Respond to client inquiries or questions regarding products.
• Drive sales by actively informing clients of product promotions.
• Maintain transactions via cashbox/drawer, checks, and credit cards, and balance at the end of the day.
• Administer warranties.
• Stock and maintain the general appearance of the showroom.
• Maintain accurate inventory status by adhering to proper processes and procedures.
• Prepare for and participate in physical inventory as scheduled.
• Possess knowledge of product lines to demonstrate and discuss with clients.
• May load and unload shipments of parts, supplies, and equipment.
• Handle emergency phone and client service duties after hours as necessary.
• Flexibility to work overtime, as required.
• Other duties as assigned.

Benefits

• Excellent pay and benefits
• Great and supportive work environment
• Professional training and growth
• Generous educational assistance program
• Recognition and outstanding co-workers!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED