Client Service Representative

DoveLewis ER + Specialty Hospital • Portland, OR

40d • Onsite

About The Position

DoveLewis Veterinary Emergency and Specialty Hospital is hiring for full-time Client Service Representatives to join our Client Experience Team. This role is for candidates who are quick thinkers, multi-taskers, and problem-solvers. As a member of the Client Experience Team, you are the primary point of contact for clients and their pets in a high-volume emergency hospital environment. This position requires the ability to simultaneously manage in-person client interactions, multi-line phone systems, and administrative responsibilities while maintaining accuracy and composure. You will regularly support clients in urgent and emotionally charged situations and must be able to prioritize effectively while coordinating with medical staff and external partners. Success in this role depends on strong organizational skills, sound judgment, and the ability to operate efficiently under pressure.

Requirements

• Minimum 1 year of high-volume, in-person customer service experience required
• Demonstrated ability to manage competing priorities simultaneously in a fast-paced environment
• Experience handling high-stress interactions with professionalism and empathy
• Strong attention to detail and ability to work quickly without sacrificing accuracy
• Proven ability to remain composed and effective under pressure
• Experience with appointment scheduling (medical scheduling strongly preferred)
• Proficiency with computers and ability to learn new systems quickly
• Ability to type at least 45 WPM while actively engaging with clients
• Comfortable operating multi-line phone systems while assisting in-person clients
• Accurate cash handling skills
• Ability to work independently and as part of a team
• High School Diploma or equivalent required (relevant experience may substitute)

Nice To Haves

• Veterinary or medical field experience preferred

Responsibilities

• Manage in-person client interactions
• Operate multi-line phone systems
• Handle administrative responsibilities
• Support clients in urgent and emotionally charged situations
• Prioritize effectively while coordinating with medical staff and external partners

Benefits

• Medical
• Dental
• Vision
• $0 mental health copays
• preventative care
• options for families
• Life Insurance
• Flexible Spending Account (medical and dependent care)
• Paid vacation and sick time
• Holiday pay
• Bereavement leave, including time off when a pet family member passes away
• 403(b) retirement account with free financial advising available
• Student debt repayment assistance for all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED