Client Service Representative
About The Position
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Centre. As a Client Engagement Representative, you will be the first point of contact for most clients entering the banking centre and will engage clients in conversation to understand their immediate needs and identify opportunities to address them. You’ll use your knowledge of financial services products to help clients with their day-to-day banking needs and introduce them to the appropriate team member. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.
Requirements
- You put our clients first.
- You engage with purpose to find the right solutions.
- You go the extra mile, because it’s the right thing to do.
- You are driven to succeed.
- You are motivated by accomplishing your goals and delivering your best to make an impact.
- You are passionate about people.
- You find meaning in relationships, and surround yourself with a diverse network of partners.
- You build trust through respect and authenticity.
- You love to learn.
- You are passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
- You engage with your heart and mind.
- You care about people and understand different perspectives.
- You listen and learn from the experiences of others.
- Values matter to you.
- You bring your real self to work and you live our values - trust, teamwork, and accountability.
- Accountability
- Banking
- Communication
- Customer Experience (CX)
- Customer Service
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process.
Responsibilities
- Help clients manage their accounts and products.
- Focus on each client experience and make every interaction meaningful.
- Connect clients to the right CIBC team members who can help them reach their goals.
- Listen, ask questions, and put yourself in the client’s shoes.
- Act like an owner by taking accountability for client issues, and know when to lean on others to build a better solution together.
- Become a technology expert.
- Share your knowledge by introducing clients to our mobile banking applications, assisting them to better manage their banking needs.
Benefits
- competitive salary
- incentive pay
- banking benefits
- a benefits program
- defined benefit pension plan
- an employee share purchase plan
- a vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
