Client Service Representative
About The Position
Animal Emergency and Specialty Hospital is seeking a Client Service Representative to join their team. This role involves welcoming clients, preparing and reviewing medical records, educating clients on services, processing appointments and requests, handling payments, maintaining client/pet records, and assisting with administrative duties. The ideal candidate will be a kind, hardworking, humble team player with outstanding organizational and communication skills, and a passion for client care and patient advocacy. Previous veterinary reception experience is preferred but not required.
Requirements
- Ability to triage patients, assess and respond accordingly
- Ability to critically think and maintain a calm demeanor in stressful situations
- Passion for providing exceptional client care and being a patient advocate
- Outstanding organizational and communication skills
- Dependability
- Kind, hardworking, humble team player
Nice To Haves
- Previous Veterinary Reception Experience preferred, but not required
Responsibilities
- Welcome our clients in a friendly, helpful, and compassionate manner
- Prepare and review documents and medical records accurately and completely
- Educate and advise clients regarding WVRC services and practices
- Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
- Process invoices and payments accurately
- Update and maintain client/pet records and files in accordance with hospital legal requirements
- Assist with other administrative duties such as scanning, faxing, emailing, for example
- Support team to reach common goals
- Ability to recognize and seek guidance in all client-related cases where protocol does not apply
Benefits
- Medical, Dental, Vision -Multiple health plan options so that you can choose something that suits your needs best.
- Life Insurance, Disability Insurance, FSA, HSA
- 401(k) with employer match
- Discounted Employee Pet Insurance
- License fees covered for all employees including new and out-of-state transfers
- Continuing Education Allowance: $1,000/year (FT), $500/year (PT)
- Paid Time Off
- Access to Ethos-wide expansive VetBloom Learning and Development platform with RACE approved CE
- In depth tier training program for both Veterinary Assistants and Licensed Veterinary Technicians
- Ethos Peer-to-Peer Mentorship Networks for continued LVT growth and aspiring VTS team members
- Monthly in-house CE presented for all team members
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
