Client Service Representative
About The Position
In this role you will be the face of CASE for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team. Colorado Animal Specialty & Emergency (CASE) is a state-of-the-art, 35,000+ square-foot specialty and emergency hospital providing advanced care across multiple specialties and 24/7 emergency services. Our collaborative team includes board-certified specialists, experienced technicians, and dedicated support staff who are committed to delivering exceptional patient care while fostering a culture of teamwork, learning, and professional growth.
Requirements
- Provide high quality customer service that meets or exceeds the expectations of our clients
- Facilitate admission of patients
- Support the doctors and support staff as needed
- Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
- Collect deposits for appointments and procedures
- Communicate patient progress/owner updates to clients in the lobby
- Answer questions clients may have while in the lobby
- Schedule future appointments/follow up as needed
- Sign in visitors and vendors
- Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
- Assist with basic onboarding and introductory training of new team members
- Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
- Maintain coffee and supplies for client use
- Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
- Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion
- Fluent English skills (speaking & reading) are required for the role
- Ability to work independently and with little or no supervision
- Ability to multi-task and produce quality work while making effective decisions
Nice To Haves
- fluency in multiple languages a plus!
Responsibilities
- Provide high quality customer service that meets or exceeds the expectations of our clients
- Facilitate admission of patients
- Support the doctors and support staff as needed
- Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
- Collect deposits for appointments and procedures
- Communicate patient progress/owner updates to clients in the lobby
- Answer questions clients may have while in the lobby
- Schedule future appointments/follow up as needed
- Sign in visitors and vendors
- Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
- Assist with basic onboarding and introductory training of new team members
- Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
- Maintain coffee and supplies for client use
- Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
- Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Health Savings Account (HSA) / Flexible Spending Account (FSA)
- Life and Disability Insurance
- Employee Assistance Program (EAP)
- Employee Pet Discount
- Paid Time Off (PTO) and Holidays
- Professional Development Opportunities
- Uniform Allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
