Client Service Representative

Ethos Veterinary Health•Byron Township, MI

8d•Onsite

About The Position

The Client Service Representative will be responsible for welcoming clients in a friendly, helpful, and compassionate manner, preparing and reviewing documents and medical records, educating and advising clients regarding hospital services and practices, processing appointments, emergencies, and client requests, processing invoices and payments, updating and maintaining client/pet records, and assisting with other administrative duties. The role also involves supporting the team to reach common goals and recognizing when to seek guidance in client-related cases where protocol does not apply.

Requirements

Ability to triage patients, assess and respond accordingly
Ability to critically think and maintain a calm demeanor in stressful situations
Passion for providing exceptional client care and being a patient advocate
Outstanding organizational and communication skills
Dependability
Kind, hardworking, humble team player

Nice To Haves

Previous Veterinary Reception Experience preferred, but not required

Responsibilities

Welcome clients in a friendly, helpful, and compassionate manner
Prepare and review documents and medical records accurately and completely
Educate and advise clients regarding WVRC services and practices
Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
Process invoices and payments accurately
Update and maintain client/pet records and files in accordance with hospital legal requirements
Assist with other administrative duties such as scanning, faxing, emailing
Support team to reach common goals
Ability to recognize and seek guidance in all client-related cases where protocol does not apply

Benefits

Medical, Dental, Vision -Multiple health plan options so that you can choose something that suits your needs best.
Life Insurance, Disability Insurance, FSA, HSA
401(k) with employer match
Discounted Employee Pet Insurance
License fees covered for all employees including new and out-of-state transfers
Continuing Education Allowance: $1,000/year (FT), $500/year (PT)
Paid Time Off
Access to Ethos-wide expansive VetBloom Learning and Development platform with RACE approved CE
In depth tier training program for both Veterinary Assistants and Licensed Veterinary Technicians
Ethos Peer-to-Peer Mentorship Networks for continued LVT growth and aspiring VTS team members
Monthly in-house CE presented for all team members