Client Service Representative
About The Position
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.
Requirements
- Put our clients first
- Engage with purpose to find the right solutions
- Go the extra mile, because it’s the right thing to do
- Be goal oriented
- Be passionate about people
- Find meaning in relationships, and surround yourself with a diverse network of partners
- Connect with others through respect and authenticity
- Love to learn, passionate about growing your knowledge, strong sense of curiosity
- Engage with your heart and mind, care about people, respect different perspectives, listen to and learn from the experiences of others
- Live CIBC values - trust, teamwork, and accountability
- Be legally eligible to work at the location(s) specified and, where applicable, must have a valid work or study permit
- Client Issue Resolution
- Client Service
- Customer Experience (CX)
- Digital Literacy
- Empathy
- Financial Products
- Interpersonal Communication
- Standards Compliance
- Transaction Services
Responsibilities
- Help clients with their day-to-day banking needs
- Answer questions
- Assist with transactions
- Proactively connect clients with the right team members
- Be the first line of support as clients work towards their financial goals
- Help clients manage their accounts and products
- Focus on the client experience and make interactions meaningful
- Connect clients to the right CIBC team members who can help them reach their goals
- Listen, ask questions, and put yourself in the client’s shoes
- Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together
- Become a technology expert
- Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
