Client Service Representative at Calera Animal Hospital

Calera Animal Hospital • Calera, AL

4h

About The Position

The Client Service Representative (CSR) provides an exceptional experience to clients during every interaction while performing administrative tasks such as maintaining records and tracking appointments. The CSR manages reception for visitors and telephone calls; veterinary medical records; accounts; cash processing; data entry; word processing; and mail services. The role applies practical knowledge of practice processes and services, rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to support patient care and client satisfaction. The position reports to the Practice Manager. Fluent Spanish is preferred.

Requirements

• High school diploma or equivalent.
• Ability to work weekends as required.
• Practice OSHA safety techniques, including proper use of PPE.
• Patience, compassion, and professionalism when interacting with Doctors, teammates, clients, and patients, including during crises.
• Strong collaboration, teamwork, communication, active listening, and organizational skills.
• Ability to maintain a high standard of patient care and client satisfaction.

Nice To Haves

• Previous veterinary experience.
• Client satisfaction references.
• Fluency in Spanish.

Responsibilities

• Lead practice opening and closing procedures according to Practice Manager instructions and practice procedures.
• Keep public areas clean and presentable, including the front desk, reception and waiting areas, office, public bathrooms, and exam rooms.
• Process cash, checks, charge card payments, and credit account payments.
• Schedule clinic appointments according to practice and Doctor preferences and ensure appropriate workflow.
• Assist with updating client and patient files as needed.
• Prepare and send client correspondence.
• Send periodic reminder notices and conduct timely client recalls from a callback list.
• Back up the computer system regularly as directed.
• Perform and oversee posting of daily business.
• Welcome clients and patients warmly and help ensure an excellent practice visit.
• Answer incoming telephone calls using proper telephone etiquette.
• Present clients with medications, instructions, new client kits, and other take-home items.
• Handle emergencies with care and patience, following established clinic policies and procedures.
• Address client concerns calmly and appropriately, working to ensure a satisfactory experience.
• Coordinate actions with Doctors and practice team members, communicate instructions, and respond constructively to feedback.
• Track lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED